Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Karen	Date	Sep 28, 2010 09:47 AM
	Department	Social Science	Phone	88912
	Location		Email	clarkk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100209 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FQDQ1M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	FQDQ1M1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as 2007 from P0076811, SPSS Stats Base 19 single user install from P0076979
	Wired NIC	5C:26:0A:02:BC:98
	Wireless NIC	00:27:10:20:6F:88
	Bluetooth NIC	1C:65:9D:01:B0:85

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 14, 2010 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 14, 2010 03:44 PM	She is up and running now.	Add Attachment
Adam Wehner	Oct 04, 2010 10:09 AM	Waiting for a reply for a time that I can go over to her office and work on the task.	Add Attachment
Katie Halvorson	Sep 29, 2010 10:35 AM	She can only access her drives on Terminal server. They don't show up in explore or the correct folders in "my documents" when she tries to find things from her H: drive	Add Attachment
Joshua Johnson	Sep 28, 2010 09:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Sep 28, 2010 09:47 AM	Printer drives are showing up on her computer but she is not able to print. when she is making a power point it tries to print on its own. When she does try to print it does not print at all. She is trying to connect to the social science printer. 88912 clarkk@wou.edu HSS 223	Add Attachment