Service Request Ticket

Service Request Information

CONTACT	Name	Vickery, Loren	Date	Sep 28, 2010 10:14 AM
	Department	Business/Economics Division	Phone	88336
	Location		Email	vickeryl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091279 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53BZjm1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F3:EA

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 30, 2010 04:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Sep 28, 2010 02:49 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Sep 28, 2010 02:21 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 28, 2010 01:53 PM	He has a non-functioning station so this is HIGH PRIORITY	Add Attachment
Tricia Flaherty	Sep 28, 2010 01:52 PM	This will be on counter in ITC008 with GFA Setup form. There is a second station going to MA203 for Mark Elton on a SR#39531	Add Attachment
Brian Berkley	Sep 28, 2010 10:48 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Gabriel Thrash	Sep 28, 2010 10:43 AM	called and left vmail.	Add Attachment
Joshua Johnson	Sep 28, 2010 10:15 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Sep 28, 2010 10:14 AM	When he truns on the computer it turns everything on but he does not see anything happening on his screen. The fan is running on the computer but there is nothing trying to boot up. He has shut down the computer. He has not used the computer since july. MA 203 5039319130 vickeryl@wou.edu	Add Attachment