Service Request Ticket

Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Sep 28, 2010 02:12 PM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040666 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	53T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	53t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Pre 2000
	Wired NIC	00:11:43:BB:0F:2C

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 15, 2010 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 15, 2010 10:08 AM	Installed the printer on the machine and it is up and running.	Add Attachment
Teresa Hutchinson	Oct 14, 2010 10:09 AM	**This is an outgoing email** Hi Tina, We were just emailing you regarding a service request that we have for you. (#39536) Tina's old station can't print to their printer. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Sep 28, 2010 02:31 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Sep 28, 2010 02:13 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Sep 28, 2010 02:13 PM	He is advising and needs to be able to print student schedules for them asap. Right now he's having to hand print them and it's not so fun or efficient.	Add Attachment
Teresa Hutchinson	Sep 28, 2010 02:12 PM	Tina used to use this station and print but Tina has moved and Alex, temp employee can't print. Tina tried mapping like previous but it's not working. It qued up and then never printed. Then said can't print, needs admin rights.	Add Attachment