Service Request Ticket - # 39552

Service Request Information

CONTACT Name Frankenberger, Kristina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2010 07:50 AM
Department Business/Economics Division Phone 88720
Location Email frankek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20040933[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Microtek Scanmaker i700 Office #1108-03-650009
Serial No. W5465A00129 Location PDR
TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Oct 06, 2010 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Oct 06, 2010 10:21 AM 
Installed and working.
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Katie Halvorson Oct 06, 2010 10:08 AM 
Scanner in 217 in Maske Hall, not her personal
scanner.
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Nathan Higginbotham Oct 06, 2010 10:06 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Oct 06, 2010 09:43 AM 
Left a VM
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Teresa Hutchinson Oct 05, 2010 08:02 AM 
****This is an outgoing email****
Hi Kristina,

We were just emailing with you regarding a 
service request that we have for you (#39552)

Their scanner isn't communicating with the 
computers in their division.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Teresa Hutchinson Sep 29, 2010 07:50 AM 
They have a scanner that isn't communicating with 
their computers in Maaske.  The scanner in Maaske 
Room 217.  This is the whole department that 
can't work.  They are maybe needing the "driver".
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