Service Request Ticket - # 39576

Service Request Information

CONTACT Name Stubing, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2010 12:50 PM
Department Business/Economics Division Phone 88466
Location Email stubingd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070341[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 3SD4GD1 Description OptiPlex 745 SFF 2.13GHz, 2M, 1066MHz FSB
Serial No. 3SD4GD1 Location was Paul Disney, BU

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Microsoft Office Pro Plus 2007 from P0062563

Wired NIC 00:1A:A0:58:58:AB


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Oct 11, 2010 10:57 AM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Oct 11, 2010 10:57 AM
Installed office 2007 on his machine.
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Nathan Higginbotham Oct 11, 2010 09:02 AM
Task reassigned to Nathan Higginbotham.
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Brian Berkley Oct 07, 2010 04:11 PM
Priority changed from (3) Priority to (2) High Priority.
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Brian Berkley Oct 07, 2010 04:11 PM
This does not seem to work.

I tried it 2 or 3 times, I saw the little hour
glass for one or two seconds, then nothing happened.

If you want to stop by my office, I should be
there Monday from 4:10 to 5:30.
Some other times are also possible if you are not
availabe then.
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Nathan Higginbotham Oct 06, 2010 01:22 PM
Left a VM.
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Nathan Higginbotham Oct 04, 2010 09:19 AM
Hello David,

I called your office today and was told you were
not in until 4pm. You can go ahead and install the
office yourself with the directions Brian Berkley
sent you. If you have any questions please email
me back.

Thanks,

Nathan Higginbotham- UCS Tech
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Nathan Higginbotham Oct 04, 2010 09:14 AM
Office hours are on thursday 11-12.
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Brian Berkley Sep 30, 2010 03:37 PM
When you are in the office, go to start, run and
type \\plowking\office2k7\setup.exe

It will upgrade Office 2003 to Office 2007 and
likely reboot the system when it finishes.

Brian Berkley
Lead Windows Admin
Western Oregon University
(503) 838-8955
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Brian Berkley Sep 29, 2010 04:29 PM
system bought with a license
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Brian Berkley Sep 29, 2010 04:29 PM
\\plowking\office2k7
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Brian Berkley Sep 29, 2010 01:10 PM
David,

What is the WOU # on the tower of the computer in
your office?

I need to look it up in inventory to see if it was
purchased with a license for Office 2007.

Thanks,
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Teresa Hutchinson Sep 29, 2010 12:50 PM
He said he teaches in ITC 310 and it has Office 
2007 and would like it on his desktop also.
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