Service Request Ticket

Service Request Information

CONTACT	Name	Ross, Mike	Date	Sep 30, 2010 08:43 AM
	Department	University Computing Solutions	Phone	88046
	Location		Email	rossm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071284 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Dell OptiPlex 755 Minitower 2.66GHz 8M 1066MHz FSB
	Serial No.	dccmfg1	Location	PDR
	CPU	Intel Quad Q6700(2.66GHz,8M,1066)
	OS	Unknown	Software	WINXP PRO installed, NO OFFICE
	Wired NIC	00:1E:4F:E6:94:69

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 01, 2010 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Nov 01, 2010 09:51 AM	Computer got new hardrives and was delivered back to Ross	Add Attachment
Mike Ross	Oct 21, 2010 10:20 AM	What is the status of this??? Where's Andy???	Add Attachment
Mike Ross	Oct 06, 2010 10:01 AM	Hey Adam, are those disks in yet? Mike	Add Attachment
Nathan Higginbotham	Oct 05, 2010 06:26 PM	Task reassigned to Adam Wehner.	Add Attachment
Nathan Higginbotham	Oct 01, 2010 09:58 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Oct 01, 2010 09:58 AM	Adam has this and he is ordering the new drives.	Add Attachment
Brian Berkley	Sep 30, 2010 01:10 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Jackie Digmann	Sep 30, 2010 08:44 AM	this machine is located in the physical plant right in the office by the front entry. correction: error code is "2000-0146"	Add Attachment
Jackie Digmann	Sep 30, 2010 08:43 AM	Error code "20o0-0146" Left it running some diagnostics, but it died on reboot. It seems like it needs to be replaced.	Add Attachment