Service Request Ticket - # 39607

Service Request Ticket - # 39607

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Service Request Information

CONTACT	Name	Burrus, Boe	Date	Sep 30, 2010 11:28 AM
	Department	Education & Leadership	Phone	89490
	Location		Email	burrusb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091291 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	538ZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2010 license
	Wired NIC	B8:AC:6F:83:F6:C4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 08, 2010 04:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 08, 2010 07:55 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 06, 2010 09:27 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 05, 2010 02:51 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Oct 05, 2010 02:51 PM	this will be on counter in ITC008 with GFA Setup form.	Add Attachment
Tricia Flaherty	Oct 05, 2010 02:37 PM	getting this replaced ASAP it was formerly ED 140 Barbie Bamford but when I asked ED about replacement it could not be located so I have updated its location info and will put it through GFA for replacement	Add Attachment
Brian Berkley	Oct 05, 2010 11:02 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Oct 05, 2010 11:02 AM	Eligible for replacement?	Add Attachment
Teresa Hutchinson	Oct 04, 2010 09:05 AM	Email would be the best contact route.	Add Attachment
Teresa Hutchinson	Oct 04, 2010 09:04 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Oct 04, 2010 09:04 AM	During the installation process, it shows a fatal error every time. Needs assistance with the installation.	Add Attachment
Brian Berkley	Sep 30, 2010 11:37 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 30, 2010 11:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 30, 2010 11:37 AM	**This is an email** Boe, I added you to the local administrator's group, so the next time you log in you will have admin rights. You can install updates and your printer, if you require further assistance, please let me know.	Add Attachment
Brian Berkley	Sep 30, 2010 11:37 AM	added him to admin group	Add Attachment
Katie Halvorson	Sep 30, 2010 11:28 AM	Needs updates on an older computer. It is the only computer in this office and keeps coming up with messages about needing to be updated. WOU# 20030744 --------- Needs a printer installed on the same computer too. The computer says a message about needing an admin to install the printer. It is a personal printer.	Add Attachment