Service Request Ticket - # 39634

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2010 08:46 AM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050794[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. FPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700, Photoshop Elements v4.0 WIN License and Premiere Elements v2.0 WIN license from P0056366

Wired NIC 00:12:3F:95:22:A2

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Oct 19, 2010 03:23 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner Oct 19, 2010 03:23 PM 
He called me and said that he just deleted the
printer and remounted it off of bart and it is
working again.
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Adam Wehner Oct 19, 2010 09:41 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Oct 19, 2010 09:41 AM 
Called and left VM to call me back so that I can
get over and work on the printer.
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Karisa Mueller Oct 15, 2010 09:54 AM 
Priority changed from (3) Priority to (2) High Priority.
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Karisa Mueller Oct 15, 2010 09:54 AM 
He is calling back again because he needs his
printer to be fixed soon.  He will be in his
office today until noon, and then again on Monday
from 9am-4pm.
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Teresa Hutchinson Oct 04, 2010 08:26 AM 
****This is an outgoing email****
Hi Philip,

We were just emailing you regarding a service 
request that we have for you (#39634)

Has not been able to print sine Wednesday.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Emily Kavanagh Oct 01, 2010 08:46 AM 
Since Wednesday Philp has not been able to print 
from his computer in his office to the printer 
Darwin. He gets an error PCL XL Error Sub kernel 
illegal operer sequince. He won't be in his 
office after 12:30 today but he will be there all 
day monday.   
20050794[Edit Inv]
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