Service Request Ticket - # 39675

Service Request Ticket - # 39675

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Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Oct 01, 2010 05:00 PM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53VYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FB:ED

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 08, 2010 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Karisa Mueller	Oct 08, 2010 08:50 AM	He called back and said that he does not think the problem was solved. The original task he called about was a problem saving documents to his 'my documents' folder on his desktop. Now the folder has disappeared from his desktop. I informed him he was getting his computer replaced and he wanted someone to contact him with a time frame for that.	Add Attachment
Dale Goodell	Oct 07, 2010 11:16 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 06, 2010 01:14 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 06, 2010 01:13 PM	This will be on counter in ITC008 with GFA Setup form, Since he is having problems with his current 2004 station it is a high priority but should be fairly simple as the only additional software he asked for is iTunes which should be part of the current standard desktop image	Add Attachment
Tricia Flaherty	Oct 06, 2010 01:11 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Oct 06, 2010 01:11 PM	T	Add Attachment
Brian Berkley	Oct 06, 2010 11:53 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Oct 06, 2010 11:53 AM	GFA 2004 replacement, only additional software he has is iTunes.	Add Attachment
Teresa Hutchinson	Oct 06, 2010 08:25 AM	Ken called back to say he's availble today: 8:00 to 10:00 11:00 to 12:00 4:00 to 4:45 The same hours on Friday as well.	Add Attachment
Lance Jewett	Oct 05, 2010 11:42 AM	Called left a vm	Add Attachment
Teresa Hutchinson	Oct 04, 2010 08:12 AM	**This is an outgoing email** Hi Ken, We were just emailing you regarding a service request that we have for you. (#39675) Changes have been done to his computer and would like it changed back. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Oct 01, 2010 05:00 PM	Ken has been able to save files to his computer and to his h drive, Now when he goes to save files to his computer and the h drive they stay on the h drive but they do not stay on his computer. He would like to have it changed back to the way that the computer was. He wants to have the main place that he is saving to be on his computer. Not to the Hdrive. he dose not know why it has been changed. HSS 317 88298 kirbyk@wou.edu	Add Attachment