Service Request Ticket

Service Request Information

CONTACT	Name	Ellingson, Don	Date	Oct 04, 2010 09:59 AM
	Department	Natural Science Division	Phone	88865
	Location		Email	ellingd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090548 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71JQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:75:18:93

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 05, 2010 03:43 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 05, 2010 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 05, 2010 03:43 PM	its a NOAA.gov webserver issue, not anything we can control, I worked with him today on it	Add Attachment
Joshua Johnson	Oct 05, 2010 10:22 AM	He is free till 1230pm today and free from 10-12 on 10/5	Add Attachment
Gabriel Thrash	Oct 04, 2010 11:16 AM	NS 101 has class pretty much all day through the week. The earliest would be friday at 2pm.	Add Attachment
Gabriel Thrash	Oct 04, 2010 11:14 AM	called and left vmail.	Add Attachment
Teresa Hutchinson	Oct 04, 2010 09:59 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Oct 04, 2010 09:59 AM	Top priorit is in NS 101 - for class for teaching.	Add Attachment
Teresa Hutchinson	Oct 04, 2010 09:59 AM	Don has been having problems logging into the computers in NS 013/NS 101. He said it says it's unable to connect. Sometimes has to try up to three times to log in.	Add Attachment