Service Request Ticket

Service Request Information

CONTACT	Name	Bates, Adam	Date	Oct 04, 2010 10:08 AM
	Department	Creative Arts/Music	Phone	88541
	Location		Email	abates@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080854 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro #Z0EM
	Serial No.	G89121Z3XYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	Unknown	Software	Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), Apple Logic Express, MS Office 2008 for MAC from P0069599
	Wired NIC	00:23:32:31:8C:70
	Bluetooth NIC	00:24:36:BB:D3:CB

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Nov 17, 2010 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Nov 17, 2010 10:11 AM	I set up the "music" local admin account for this mac since it is not on the network.	Add Attachment
Samantha Brubaker	Oct 07, 2010 02:29 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Brian Berkley	Oct 06, 2010 04:37 PM	G89121Z3XYL is serial number 800-800-2275 Case # 180942855 Call them from in front of the system with it booted off install disk	Add Attachment
Brian Berkley	Oct 06, 2010 12:57 PM	call apple	Add Attachment
Lance Jewett	Oct 06, 2010 10:07 AM	Inventory shows it is still in warranty.	Add Attachment
Jordan Colton	Oct 05, 2010 02:12 PM	looks like the raid controller is on its way out...the log shows TONS of warnings, and a couple fatal errors (which would by why it wasn't booting at all)	Add Attachment
Brian Berkley	Oct 05, 2010 10:40 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Oct 04, 2010 10:08 AM	The Mac in Smith 107 will not let him log on. No error message - just flashing question mark like the hard drive isn't working.	Add Attachment