Service Request Ticket - # 39689

Service Request Information

CONTACT Name Sanchez-Bravo, Norma   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2010 10:11 AM
Department Admissions Office Phone 88193
Location Email sanchezn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090565[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71LRFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:8C:81

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 10, 2010 03:29 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 10, 2010 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Nov 10, 2010 03:29 PM 
****This is an email****

I also figure that one out.

Thanks,

Norma T. Sanchez
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Teresa Hutchinson Nov 10, 2010 02:53 PM 
****This is an outgoing email****
Hi Norma,

We were just following up with you regarding 
another service request that we have for you  
(#39689).

Description: She invites others to her calendar 
and they can't add or edit.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Teresa Hutchinson Oct 14, 2010 09:11 AM 
****This is an outgoing email****
Hi Norma,

We were just emailing you regarding a service 
request that we have for you. (#39689)

Invites others to her calendar and they can't add 
or edit.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Oct 05, 2010 08:46 AM 
Task reassigned to Ron Swartzendruber.
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Teresa Hutchinson Oct 04, 2010 10:11 AM 
They can see her events but can't see the details 
and they can't add to her calendar but she has 
given them permission to do so.  One of the 
groups doesn't show up at all for her, they are:  
admin_rce.

Norma is using the webmail system.
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