Service Request Ticket

Service Request Information

CONTACT	Name	Ambrose, Danielle	Date	Oct 05, 2010 09:12 AM
	Department	Education & Leadership	Phone	88187
	Location		Email	ambrosed@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091286 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53M0km1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F4:DC

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	khalvorson08@wou.edu	88925

Entered by	Date	Memo
Katie Halvorson			Email Public
Entered by	Date	Memo
Katie Halvorson	Dec 12, 2012 02:49 PM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Dec 12, 2012 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Dec 12, 2012 02:41 PM	Win SCP	Add Attachment
Lexie Widmer	Dec 12, 2012 09:48 AM	Task reassigned to Account Administration.	Add Attachment
Lexie Widmer	Dec 12, 2012 09:48 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Dec 12, 2012 09:48 AM	Called on 12/12/12. Unable to access the two programs. Did not receive the login information.	Add Attachment
Brian Berkley	Oct 05, 2010 09:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 05, 2010 09:33 AM	remoted in and installed the missing programs	Add Attachment
Brian Berkley	Oct 05, 2010 09:29 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 05, 2010 09:27 AM	Task reassigned to Dale Goodell.	Add Attachment
Joshua Johnson	Oct 05, 2010 09:12 AM	Danielle is missing two programs that were on her computer before she got a new one. The programs Secure CRT and WIN ICP or LCP (she is not sure if it was an I or a L). Needs to have these two programs in order to do her job. 88187 ambrosed@wou.edu AD 106	Add Attachment