Service Request Ticket - # 39770

Service Request Ticket - # 39770

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Oct 07, 2010 08:35 AM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090551 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	728VFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7F:F4

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2010 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2010 08:48 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 07, 2010 08:48 AM	Used teamviewer to remote in to her system, and fix the shell folders in the registry, reinstalled the software and it works	Add Attachment
Jackie Digmann	Oct 07, 2010 08:36 AM	***This is an outgoing email****** I can certainly start a service request for you, but I will need some additional information. Can you please tell me if this is a computer in your office, and what the WOU# is on the tower if it is? Make sure you get the number off the bar code on your tower and not your monitor. If you have problems locating it, feel free to call the Helpdesk and I will help navigate you. Also, please let me know the best way to reach you (phone or email) and if it is phone, what the best times to call are. The ticket number for this request is 39770. Please keep it handy if you need to call! Thanks, Jackie Digmann UCS Helpdesk 88925	Add Attachment
Jackie Digmann	Oct 07, 2010 08:35 AM	***This is an email***** Hi there, I was trying to install TurningPoint on my office computer, and I ran into some sort of glitch. It seemed to download okay, but when I try to open the program, it just opens Power Point without a TurningPoint toolbar at the top of the page. I've tried reloading the program & restarting the computer but it continues to have this issue. I've talked to other people in my dept who had the same problem; Karen Bledsoe said that Brian from UCS was able to fix it for her. She said that "something was located where it shouldn't be, and TurningPoint wasn't accessing something else that had to be moved". Any insight would be helpful- thanks. Piper M-W -- Piper Mueller-Warrant Biology Lab Preparator Western Oregon University 345 N. Monmouth Ave, Monmouth, OR 97361 phone (503)838-8859, fax (503)838-8072 muellerp@wou.edu	Add Attachment