Service Request Ticket

Service Request Information

CONTACT	Name	Bersani, Hank	Date	Oct 07, 2010 09:15 AM
	Department	Deaf Studies and Professional Studies	Phone	88687
	Location		Email	bersanh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070171 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	1GGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Filemaker Pro 7 from P0049368 transfer from W#20020757 1-2008
	Wired NIC	00:1A:A0:52:F9:9F

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2010 12:08 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 07, 2010 12:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2010 12:08 PM	Hank, You actually would need specialty software to create a dvd-player compatible dvd from a video file, it has something to do with the encryption for DVD encoding.	Add Attachment
Brian Berkley	Oct 07, 2010 12:07 PM	stopped by his office, and his version of roxio doesn't support creating a DVD-playable video recording, he needs specialty software	Add Attachment
Brian Berkley	Oct 07, 2010 09:34 AM	system does have dvd burner in it according to dell, warranty expired in July 2010	Add Attachment
Jackie Digmann	Oct 07, 2010 09:15 AM	Best number to reach him at 88687, best times are all day today and afternoon tomorrow and after that. He tries to burn a DVD and the computer errors and tells him it wants to only burn a CD.	Add Attachment