Service Request Ticket - # 39775

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2010 09:49 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070859[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. JPWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003; XXXTRANSFERED OFF for Lisa Catto: Adobe CS3 Design Premium Win License from P0065768, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, Adobe Design Premium CS5 WIN from P0075227 installed as Adobe Design Prem CS4 WINXXX

Wired NIC 00:1E:C9:7A:8A:72

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 07, 2010 12:11 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 07, 2010 12:11 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 07, 2010 12:11 PM 
Lisa,

I have been informed that this issue is resolved.

Please let us know if you continue to have problems.

Thanks,
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Jackie Digmann Oct 07, 2010 09:51 AM 
best times to contact her are until 3pm today, and
she should be around all day tomorrow. The best
number to reach her at is 88163.
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Jackie Digmann Oct 07, 2010 09:49 AM 
Browser: Firefox for browser, Thunderbird for email
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Public
Jackie Digmann Oct 07, 2010 09:49 AM 
Lisa is using Thunderbird to access her webmail
account, and today it has been throwing errors
back to her when she tries to email out. it says
"5.7.1, client host rejected"
All of her outgoing email is being captured and
marked as spam, no matter who she sends it to. It
is working in webmail but it is not working in
Thunderbird.
There is another coworker downstairs, Adrainne
Hare who is using outlook and getting the same
issue. This has been happening just this morning.
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