Service Request Ticket - # 39779

Service Request Ticket - # 39779

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Service Request Information

CONTACT	Name	Nelson, Andrea	Date	Oct 07, 2010 10:24 AM
	Department	Student Success & Advising Office	Phone	88866
	Location		Email	nelsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060261 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	73L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:BE

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2010 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2010 04:48 PM	possibly re-image system all other attempts to get it working have failed, or reinstall firefox it works in IE	Add Attachment
Brian Berkley	Oct 07, 2010 03:30 PM	remove and reinstall quicktime, cleared browser cache	Add Attachment
Teresa Hutchinson	Oct 07, 2010 02:21 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Oct 07, 2010 02:21 PM	She called back to say that's not working after all. :(	Add Attachment
Brian Berkley	Oct 07, 2010 02:15 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 07, 2010 02:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2010 02:15 PM	had her update quicktime and check version of firefox because the videos worked for me	Add Attachment
Brian Berkley	Oct 07, 2010 12:16 PM	update quicktime?	Add Attachment
Brian Berkley	Oct 07, 2010 12:15 PM	http://www.dartmouth.edu/~acskills/videos/index.html	Add Attachment
Teresa Hutchinson	Oct 07, 2010 10:28 AM	**This is an email** Hi, Here is the link to the quicktime videos I need to be able to view and have my students view through Moodle: http://www.dartmouth.edu/~acskills/videos/index.ht ml I'll be out of the office between 11 and 12 and 1- 2 if someone wants to come by when I'm not here. Thanks! Andrea	Add Attachment
Teresa Hutchinson	Oct 07, 2010 10:26 AM	She said she needs to play these videos for her students and is getting a quick time error and it won't play the video and then shows DONE at the bottom.	Add Attachment
Teresa Hutchinson	Oct 07, 2010 10:24 AM	She is in her office after 2:00 and until 4:00 today. The address she is trying to go to:	Add Attachment