Service Request Ticket - # 39780

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2010 10:31 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060654[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Mini, 1.66GHz Intel Core Duo #Z0DM
Serial No. g87194e8w0c Location PDR 2023 Giveaway

CPU GMA 4500MHD integated


OS Software Microsoft Offce Pro Plus 2007 from P00

Wired NIC 00:16:CB:A9:76:9C


Wireless NIC 00:17:F2:53:7D:D2

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 12, 2010 01:21 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Oct 11, 2010 10:52 AM 
Task reassigned to Lance Jewett.
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Brian Berkley Oct 07, 2010 04:09 PM 
Priority changed from (3) Priority to (2) High Priority.
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Brian Berkley Oct 07, 2010 12:51 PM 
Hi Brian -
I double checked, and from the login screen there
is no indication of time/date so I can tell if
that's the issue.
Sorry!
Lori H
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Brian Berkley Oct 07, 2010 12:13 PM 
****This is an email****
Lori,

We will need to have a technician come and replace
the battery in that system, and set its network
time location to point to our time server on the
network.  Do you notice the time/date reading
January 2000 when you attempt to log in?
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Brian Berkley Oct 07, 2010 12:13 PM 
CMOS battery needs replacing most likely.
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Jackie Digmann Oct 07, 2010 10:33 AM 
contact 88441 anytime. You can talk to Lori
directly or any of the people working in the library.
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Jackie Digmann Oct 07, 2010 10:32 AM 
This is a computer located in the library, none of
the other Mac's are having this issue.
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Jackie Digmann Oct 07, 2010 10:31 AM 
The computer will not connect to the Mac network,
only the Windows network. They have tried
restarting the computer, but it didn't help.
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