Service Request Ticket - # 39799

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2010 04:00 PM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100259[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air, 13-inch, aluminum #Z0GY
Serial No. W803802D9A8 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0077114
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 14, 2010 12:50 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Oct 14, 2010 12:50 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Oct 14, 2010 12:49 PM 
She cant print since she is using wireless.
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Brian Berkley Oct 14, 2010 10:50 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Oct 14, 2010 08:48 AM 
****This is an email****

Hello:

Thanks to all for your help with this.  We 
haven't heard from a technician so far.  Linda 
will be out of the office after 2:20 today 
(10/14).  She is unable to access printers and 
servers.

I'll be here if that helps.

Thanks again,
Deb
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Teresa Hutchinson Oct 11, 2010 02:24 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Oct 11, 2010 02:24 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Oct 11, 2010 02:24 PM 
****This is an email****

Hello:

Linda has the laptop and I am following up the 
Service Request so that Linda can get connected 
with printing etc. 

Thanks for your help with this.

Deb
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Dale Goodell Oct 11, 2010 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Oct 11, 2010 11:23 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Oct 07, 2010 04:00 PM 
This will be on counter in ITC008 with New Equip form
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