Service Request Ticket - # 39804

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2010 08:18 AM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 317SK61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950, Appointments Pro

Wired NIC 00:11:43:B1:3E:08

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Oct 13, 2010 08:45 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Oct 13, 2010 08:45 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Oct 13, 2010 08:45 AM 
ran the registry fix on both of their profiles,
had then log out and log back into the computer,
and they could log into the site just fine.
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Teresa Hutchinson Oct 12, 2010 08:21 AM 
****This is an email****

Teresa,

I can access them on my computer - I was trying 
to sign on to a computer in the squad room to fix 
an issue with the report program, and it's not 
working up there.  The officers are having an 
issue accessing the case report program on the 
computer on the east wall.

Nancy
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Teresa Hutchinson Oct 12, 2010 08:06 AM 
****This is an outgoing email****
Hi Nancy,

We were just emailing you regarding a service 
request that we have for you. (#39804)

Unable to access any of her shortcuts on I:

Thanks for your patience and we will help with 
this as soon as possible.

Have a good day!

Thanks,
Teresa Hutchinson
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Public
Karisa Mueller Oct 08, 2010 08:21 AM 
Priority changed from (3) Priority to (2) High Priority.
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Karisa Mueller Oct 08, 2010 08:21 AM 
I changed the priority to high priority because
Public Safety is open 24/7 and this computer is in
constant use.  The officers need to use it to
enter in reports.  She said it needs to be fixed
today.
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Karisa Mueller Oct 08, 2010 08:18 AM 
Nancy called and said that the computer upstairs
is not letting any of the officers in.  She can
usually fix this problem by fixing some settings,
but she is unable to access the computer herself.
 He is able to log in, but none of her favorites
or shortcuts show up, including the shortcuts she
had saved in her I:.  She tried to restart her
computer but that did not fix the problem.
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