Service Request Ticket - # 39807

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2010 10:41 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090288[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 538h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DC:93


Wireless NIC 00:24:2C:5B:55:84


Bluetooth NIC 00:25:56:D3:87:53

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Karisa Mueller Oct 14, 2010 12:09 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Oct 14, 2010 12:09 PM 
finished
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Lance Jewett Oct 11, 2010 10:53 AM 
Task reassigned to Lance Jewett.
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Karisa Mueller Oct 08, 2010 10:41 AM 
There is a Netbook (laptop) for checkout that is
not working correctly.  The laptop will turn on
but Windows will not start.  It goes to a screen
that says 'Windows was unable to start
successfully.  A hardware/software change may have
caused this.'  She clicks on 'start windows
normally'  and then it opens up Windows XP, and
then turns to a blue screen and then a black
screen and another Windows XP screen, and then
back to the original page that says 'Windows was
unable to start successfully.' This has only
started happening today.

Netbook WOU# 20090288[Edit Inv]
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