Service Request Ticket - # 39808

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2010 10:44 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090479[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description HP OfficeJet Pro 8000 Printer #CB092A#B1H
Serial No. SMy98E24069 Location Megan Haberman

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 00:24:81:2D:9B:8A

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Joshua Johnson Oct 19, 2010 08:52 AM 
Task reassigned to Self Resolved.
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Joshua Johnson Oct 19, 2010 08:52 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Oct 14, 2010 10:22 AM 
****This is an email****

Hi Teresa,

 

I just wanted you to know this task is not for a 
student. Megan Habermann is our assistant 
director. Not that you need to put a rush on this 
because she can use a different printer. It is 
just that sometimes she needs to print 
confidential stuff.

 

Angie
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Nathan Higginbotham Oct 11, 2010 01:18 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Oct 11, 2010 12:47 PM 
****This is an outgoing email****
Hi Angie,

We were just emailing you regarding a service 
request that we have for you. (#39808)

Student worker's printer says there is a printer 
jam.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Karisa Mueller Oct 08, 2010 10:44 AM 
****This is an email****

Greetings,

 

Megan’s printer 20090479[Edit Inv] isn’t behaving well. It
says it has a jammed paper. She has taken it
apart, etc. and cannot find any jammed paper. It
won’t print for her. L

 

Angie Barry

Office Coordinator

Werner University Center

503.838.8064 phone

503.838.8427 fax

Please consider your environmental responsibility
before printing this email.
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