Service Request Ticket - # 39814

Service Request Information

CONTACT Name Tarter, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2010 02:29 PM
Department Creative Arts/Art Phone 88387
Location Email tarterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090741[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Epson Stylus Photo 1400 Inkjet Printer #C11C655001
Serial No. JN7E130403 Location PDR

Model C11C655001 Hostname
Notes ¿Borderless 13" x 19" prints ¿CD/DVD printing ¿Adobe® Photoshop® Elements ¿Prints last up to 200 years1 ¿Ultra Hi-Definition prints ¿6-color Claria® ink ¿Auto color/lighting correction ¿DX5¿ MicroPiezo® print head ¿Individual ink cartridges ¿5760 x 1440 dpi resolution Ink/Toner Refill
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Oct 11, 2010 01:17 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Oct 11, 2010 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Oct 11, 2010 01:17 PM 
Her credentials were not put in correctly so it
backed up her computer queue.
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Teresa Hutchinson Oct 11, 2010 10:58 AM 
****This is an outgoing email****
Hi Diane,

We were just emailing you regarding a service 
request that we have for you. (#39814)

Getting an error with a printer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Oct 08, 2010 02:29 PM 
The printer is giving an error the says that it is
off line because there is a media jam. This error
shows up when she goes int her Que. it says that
there is one print job waiting. she is not sure of
what to do.


88593
RA 101B
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