Service Request Ticket - # 39827

Service Request Information

CONTACT Name Lincicum, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2010 09:58 AM
Department Library & Media Services Phone 88890
Location Email lincics@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MWMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:1D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Oct 11, 2010 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Oct 11, 2010 10:46 AM 
unplugged the computer and plugged it back in and
everything started up fine.
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Gabriel Thrash Oct 11, 2010 10:36 AM 
Task reassigned to Gabriel Thrash.
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Teresa Hutchinson Oct 11, 2010 09:58 AM 
The computer will not boot up. Tried power 
cycling, no luck.
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