Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Oct 12, 2010 08:45 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MQZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:4F:B4:E4
	Wireless NIC	00:1E:C2:C5:C7:A2
	Bluetooth NIC	00:1E:C2:99:40:44

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Tracking

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 18, 2010 09:00 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Nov 18, 2010 09:00 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Nov 18, 2010 09:00 AM	**This is an email** Hi, Brian. I don't seem to be having any more problems. Thanks! Elisa	Add Attachment
Brian Witt	Nov 16, 2010 10:04 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Brian Witt	Nov 09, 2010 09:51 AM	**This is an email** Elisa, Clear all your history in Firefox (Tools > Clear Recent History > and clear everything). Next, go to http://www.mozilla.com/en-US/ and download and install the latest version of Firefox. That should resolve the issue. Let me know otherwise. Thanks, Brian Unix SysAdmin	Add Attachment
Brian Witt	Nov 09, 2010 09:51 AM	**This is an email** Elisa, Clear all your history in Firefox (Tools > Clear Recent History > and clear everything). Next, go to http://www.mozilla.com/en-US/ and download and install the latest version of Firefox. That should resolve the issue. Let me know otherwise. Thanks, Brian Unix SysAdmin	Add Attachment
Dave Diemer	Nov 05, 2010 01:31 PM	**This is an email** Hi Elisa, Are you still having issues with the email body not showing up? Also when did this start happening? Does this happen on campus or at home? Dave-	Add Attachment
Teresa Hutchinson	Nov 01, 2010 07:19 AM	**This is an email** Hi, Teresa. The email issue continues to be a problem. I got a message from Brian in regard to this problem. I will contact him when I get back to campus. Thanks for checking! Elisa	Add Attachment
Teresa Hutchinson	Oct 28, 2010 09:38 AM	**This is an outgoing email** Hi Elisa, We were just following up with you regarding a service request that we have for you. (#39852) Emails will not show up on the body of her email. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Witt	Oct 14, 2010 11:28 AM	**This is an email** Elisa, Have you tried a different browser, other than FireFox, such as Internet Explorer or Safari? Also, is your FireFox up-to-date? There doesnt appear to be any issues with the mail system at this point in time, so I am wondering if this may be a computer/browser issue. Let me know. Thanks, Brian Unix SysAdmin	Add Attachment
Brian Berkley	Oct 14, 2010 09:48 AM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Oct 14, 2010 09:21 AM	Same issue Faye Whitenack has with older messages...	Add Attachment
Karisa Mueller	Oct 13, 2010 03:46 PM	Elisa called back and said the web browser she is using is Firefox.	Add Attachment
Nathan Higginbotham	Oct 13, 2010 02:08 PM	Left a VM	Add Attachment
Joshua Johnson	Oct 12, 2010 08:46 AM	Browser: Webmail	Add Attachment Public
Joshua Johnson	Oct 12, 2010 08:45 AM	When Elisa opens her email she is not able to see the body of her email. When she clicks on it twice to open it to full screen she does not see it there either. She would like to have someone come and take a look. ED 202k 88735 maronee@wou.edu	Add Attachment