Service Request Ticket - # 39854

Service Request Information

CONTACT Name Helppie, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2010 09:28 AM
Department Creative Arts/Music Phone 88876
Location Email helppik@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090899[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W80164ZUATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2008 from P0074772,

Wired NIC 58:B0:35:F2:95:DF


Wireless NIC F8:1E:DF:EB:B6:5C


Bluetooth NIC 58:B0:35:8E:8F:8E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 15, 2010 12:59 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 15, 2010 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Nov 15, 2010 12:59 PM 
Closed - no contact back
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Teresa Hutchinson Nov 10, 2010 04:18 PM 
****This is an outgoing email****
Hi Kevin,

We were just following up with you regarding a 
service request that we have for you. (#39854)

Description: When going to print it asks for a 
password.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Teresa Hutchinson Oct 15, 2010 08:17 AM 
****This is an outgoing email****
Hi Kevin,

We were just emailing you regarding a service 
request that we have for you. (#39854)

When going to print it asks for a password.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Joshua Johnson Oct 12, 2010 09:28 AM 
Kevin has a mac book pro and he is hooked up to
the department printer. When he goes to print he
is asked user name and password. He has entered
his user name and password but it does not let him
use it. He is designated as a registered user but
it still does not work. 

88876
apsc 233
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