Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Oct 12, 2010 10:18 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	8937KN1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:4F:94

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Oct 19, 2010 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Oct 19, 2010 08:56 AM	It has been installed.	Add Attachment
Nathan Higginbotham	Oct 13, 2010 12:59 PM	Task reassigned to Nathan Sauer.	Add Attachment
Nathan Higginbotham	Oct 13, 2010 12:59 PM	Needs sophos installed. DVS software as well.	Add Attachment
Nathan Higginbotham	Oct 13, 2010 12:32 PM	imaging this machine and getting it ready to go	Add Attachment
Nathan Higginbotham	Oct 13, 2010 09:42 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Tricia Flaherty	Oct 12, 2010 10:18 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 12, 2010 10:18 AM	This is on the shelf between my desk and restroom, with its peripherals , Please let Nathan know as soon as it is done	Add Attachment