Service Request Ticket - # 39868

Service Request Information

CONTACT Name McDonnell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2010 01:15 PM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcdonnella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050116[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 11CWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:ED:8A

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Oct 25, 2010 08:23 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Oct 25, 2010 08:23 AM 
****This is an email****
The computer is running fine now.

Thanks for checking in,

Amy
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Gabriel Thrash Oct 18, 2010 12:38 PM 
called and left vmail.
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Katie Halvorson Oct 14, 2010 12:28 PM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Oct 14, 2010 12:28 PM 
She is having the same problem, she gets an error
message "no boot device available, strike F1 to
restart boot"  When she tries to reboot it says
"no boot device available" This message keeps
recycling.

When she tried unplugging it from the wall this
time, it isn't working.
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Gabriel Thrash Oct 14, 2010 11:11 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Oct 14, 2010 11:11 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Oct 14, 2010 11:11 AM 
she emailed me this morning saying she pulled the cord and 
plugged it back in and the computer starts up now.
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Brian Berkley Oct 14, 2010 09:25 AM 
inventory shows it as a student tech fee machine,
did someone give that system to her and not update
inventory?
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Gabriel Thrash Oct 13, 2010 09:09 AM 
called and left vmail.

****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to see when you will be available for a tech to
come by and look at your computer problem for you.
 You can also try pulling the power cord on the
back of your computer for about 30 seconds and
plugging it back in.  If it still doesn't turn on,
call us back at ext 88925 and someone will come
help you.
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Teresa Hutchinson Oct 12, 2010 01:16 PM 
She said that they had a power hit today and now 
her computer will not start up.  She tried to re-
boot and it says something about hitting F1 to 
finish the boot up and she does that and then 
nothing happens at all.
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