Service Request Ticket - # 39883

Service Request Ticket - # 39883

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Service Request Information

CONTACT	Name	Thomas, Daryl	Date	Oct 13, 2010 10:31 AM
	Department	Health & Exercise Science	Phone	88915
	Location		Email	thomasda@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071199 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Deskjet 6940DT Color Inkjet Printer #C8973A#B1H
	Serial No.	SMY849CS1G6	Location	PDR 2023 Giveaway
	Model	C8973A	Hostname
	Notes	networkable, 36ppm black and 27 ppm color, USB, 4800 dpi, duplexing, extra 250 shhet paper tray	Ink/Toner Refill
	Wired NIC	00:1E:0B:FB:50:AB

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Oct 19, 2010 03:05 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 19, 2010 03:05 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 19, 2010 03:05 PM	**This is an email** Teresa, Well I got my printer to work today. I had replaced the ink cartridge and then it would not print anymore. I assumed it was the printer, but no, the ink cartridge was defective. As soon as I put in another one, everything worked again. So we can cancel service request #39883 Thank you for your time. Daryl Thomas Health and Physical Education ED143A, 838-8915 Western Oregon University	Add Attachment
Teresa Hutchinson	Oct 18, 2010 10:47 AM	**This is an email** OK, thanks, My office hours are 10-noon Monday and Wednesday, 1-3PM Tues. I am on campus more so email me for an appointment and I will be sure to be in my office. Daryl Thomas Health and Physical Education ED143A, 838-8915 Western Oregon University	Add Attachment
Teresa Hutchinson	Oct 18, 2010 09:02 AM	**This is an outgoing email** Hi Daryl, We were just emailing you regarding a service request that we have for you. (#39883) Printer is not working - she is unable to print to the department printer. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Oct 13, 2010 02:02 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Oct 13, 2010 10:32 AM	She said it ran out of toner this summer so she recently replaced it and now it won't print at all. Just blank pages come out.	Add Attachment
Teresa Hutchinson	Oct 13, 2010 10:31 AM	She can't print to the HP printer. Prints but page comes out blank. Printer: 20071199 Computer: 200510145	Add Attachment