Service Request Ticket - # 39898

Service Request Information

CONTACT Name Kharitonova, Yuliya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2010 08:47 AM
Department Multicultural Student Services Phone 88424
Location Email kharitoy@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060230[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 34L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0B:22

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 15, 2010 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 15, 2010 09:12 AM 
Rebooted TS1, TS11, TS12 to correct the problem
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Brian Berkley Oct 15, 2010 08:19 AM 
Yulia,

I rebooted one of the terminal servers that was
giving me this error, and the problem went away.

I will schedule some maintenance for these soon,
or reboot them as I get a chance to and it should
clear the problem.
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Brian Berkley Oct 14, 2010 04:21 PM 
****This is an email****
Yulia,

I am getting the same thing on a couple of
systems.  I will need to schedule some maintenance
time and reboot them, all other avenues of
debugging why they are doing that have not turned
up any answers.
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Brian Berkley Oct 14, 2010 12:24 PM 
Probably need to reboot the terminal servers, also
need to do maintenance on them
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Brian Berkley Oct 14, 2010 09:05 AM 
Task reassigned to Brian Berkley.
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Jackie Digmann Oct 14, 2010 08:47 AM 
She is getting an error that tells her her remote
desktop connection session has been ended when she
is trying to connect, and has not yet logged on
yet. It takes her back to the "connect" window and
she tries to connect again and it will let her. 
She is frustrated this keeps happening to her.
It has been happening for the past week or so,
never been an issue before.
x88424 contact her anytime between 8 and 5.
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