Service Request Ticket - # 39902

Service Request Information

CONTACT Name Yahnke, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2010 10:22 AM
Department Human Resources Phone 88459
Location Email yahnkee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090536[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727TFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908

Wired NIC 00:26:B9:73:D8:63

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Oct 19, 2010 10:40 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 19, 2010 10:40 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Oct 19, 2010 10:40 AM 
****This is an email****

Hi Teresa,

Since I've not had a re-occurrence since Friday I 
guess this issue is resolved' though I'm unsure 
what the exact problem or resolution was.

Eric
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Teresa Hutchinson Oct 19, 2010 09:41 AM 
****This is an outgoing email****
Hi Eric,

We were just following up with you regarding a 
service request that we have for you  (#39902)

Description: Banner account is kicking him out 
after about an hour.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Christina Robb Oct 15, 2010 08:32 AM 
Jim said it could be the way he is opening Banner.
Eric has not encountered the problem since then,
but has had other issues with his computer. I sent
him an email asking if he has had anyone look at
his computer.
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Christina Robb Oct 14, 2010 10:49 AM 
I have emailed Jim at OSU with Eric's information.
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Christina Robb Oct 14, 2010 10:33 AM 
He says he is not using the Portal.
It kicks him out and comes up with a login screen.
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Jackie Digmann Oct 14, 2010 10:23 AM 
His banner account is kicking him out of it after
an hour of being logged in. He says it has never
done this before.
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Brian Berkley Oct 14, 2010 10:22 AM 
Task reassigned to Banner Support.
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Jackie Digmann Oct 14, 2010 10:22 AM 
Contact at 88459, best times to contact is anytime.
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