Service Request Ticket

Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Oct 14, 2010 06:12 PM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091299 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53G1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:83:F9:07

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 15, 2010 03:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 15, 2010 09:45 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 14, 2010 06:12 PM	This will be on counter in ITC008 with GFA setup form. There is a student Station in NPE 115 that is a iMac G5 W#20040969 that is up for replacement, instead of replacing it with a MAC we are going to move a newer MAC that was Sharon Hall's W#20090790 to this student station location and set up a PC station where Sharon Hall was for a new staff person that is yet to be annonounced. Please talk with Connie about file transfer from old to new MAC as they are concerned about some Compliance files that are stored locally on that MAC	Add Attachment