Service Request Ticket

Service Request Information

CONTACT	Name	Holman-Kidd, Hilary	Date	Oct 15, 2010 08:11 AM
	Department	VP Academic Affairs/Provost	Phone	88271
	Location		Email	holmankh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080169 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY103998	Location	Nursing Lab-moved out, location unknown?
	Model	CB516A	Hostname
	Notes	duplexing, 2nd 500 sheet tray original printer RMA'd 8/2008	Ink/Toner Refill
	Wired NIC	00:1E:0B:17:73:15

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Dec 21, 2010 12:59 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Dec 21, 2010 12:59 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Todor Todorov	Dec 21, 2010 12:59 PM	This printer got replaced with a new Xerox Phaser 8860	Add Attachment
Adam Wehner	Nov 15, 2010 11:09 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Teresa Hutchinson	Oct 20, 2010 03:22 PM	**This is an email** Hi Teresa - Any idea when this might be resolved? Our students are getting anxious to be able to print. Thanks! Hilary	Add Attachment
Teresa Hutchinson	Oct 18, 2010 09:03 AM	**This is an outgoing email** Hi Hilary, We were just emailing you regarding a service request that we have for you. (#39924) Printer in the upstairs Math and Nursing Lab not working. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Oct 15, 2010 08:17 AM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	Oct 15, 2010 08:17 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Emily Kavanagh	Oct 15, 2010 08:11 AM	Printer in the upstairs Math and Nursing Lab not working. It says suser error she turned it off and back on when she turned the printer back on it made a grinding noise. 20080169	Add Attachment