Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Oct 15, 2010 01:52 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100237 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	8966KN1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:49:29

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jan 26, 2011 07:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Jan 26, 2011 07:57 AM	Installed.	Add Attachment
Nathan Higginbotham	Oct 22, 2010 12:48 PM	Task reassigned to Nathan Sauer.	Add Attachment
Nathan Higginbotham	Oct 22, 2010 12:48 PM	All have been bound and name. Ready to install.	Add Attachment
Tricia Flaherty	Oct 15, 2010 01:52 PM	we have 20 stations that were bought to replace various Smart Classroom Instructor Stations on campus( 2 already installed ED105 and NS103) There are 18 of them ready to be imaged on the shelf between my desk and restrooms. When you are done imaging all please transfer task to Nathan's queue so that he can arrange for the final installations in the rooms, Each one is labeled as to the room it is going to.	Add Attachment