Service Request Ticket - # 39943

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2010 07:49 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090288[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 538h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DC:93


Wireless NIC 00:24:2C:5B:55:84


Bluetooth NIC 00:25:56:D3:87:53

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 18, 2010 09:09 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 18, 2010 09:09 AM 
Made sure scheduled tasks were set to proper
username/password, rebooted, cleared profiles,
authenticated with MASH account.
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Brian Berkley Oct 18, 2010 08:35 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Oct 18, 2010 07:49 AM 
They have a netbook that is receving profile 
errors when trying to boot up.  The netbook is 
located at the Library Checkout counter.
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