Service Request Ticket

Service Request Information

CONTACT	Name	Carothers, April	Date	Oct 18, 2010 10:19 AM
	Department	Humanities Division	Phone	89484
	Location		Email	carothea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091303 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	536ZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F5:86

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 25, 2010 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 21, 2010 03:41 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 18, 2010 02:18 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 18, 2010 02:18 PM	this will be on counter in ITC008 with GFA SEtup form	Add Attachment
Tricia Flaherty	Oct 18, 2010 10:23 AM	She is an adjunct on my list of replacements that I contacted Humanities about replacing last Friday so I will get a machine ready to go out ASAP	Add Attachment
Brian Berkley	Oct 18, 2010 10:21 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Oct 18, 2010 10:21 AM	Optiplex GX280 Where does this stand for replacement?	Add Attachment
Katie Halvorson	Oct 18, 2010 10:19 AM	Her hard drive is making loud noises. She is able to get things done but it makes the loud noises every 10mins or so. She is worried because last time this happened her hard-drive crashed, so she is a little worried. WOU# 20040649	Add Attachment