Service Request Ticket

Service Request Information

CONTACT	Name	Stonecipher, Linda	Date	Oct 19, 2010 12:47 PM
	Department	Graduate Studies	Phone	88366
	Location		Email	stonecl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080299 (opens in a new window)	Bldg/Room	SSC
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	W8830146ZE3	Location	Going to PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422 and Deltagraph from P0066789
	Wired NIC	00:22:41:20:FA:C5
	Wireless NIC	00:21:E9:E3:38:E2
	Bluetooth NIC	00:21:E9:D5:68:CA

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Oct 20, 2010 12:31 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Oct 20, 2010 12:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Oct 20, 2010 12:31 PM	called her and she said everything is fine.	Add Attachment
Kurt San Agustin	Oct 19, 2010 12:47 PM	Cant access the curriculum proposal in the portal. she can do other things but is not able to access these things. She wants to make sure that she will be able to access the curriculum proposal in the library 3:30p today. She restarted her computer still does not work on MAC 20080299	Add Attachment