Service Request Ticket - # 39971

Service Request Ticket - # 39971

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Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Oct 19, 2010 02:02 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080305 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
	Serial No.	G88343HTXYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office 2008 for MAC from P0067422, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:1F:5B:3B:6D:5C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Tracking

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 06, 2011 04:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Oct 06, 2011 04:31 PM	this has been done for quite some time.	Add Attachment
Samantha Brubaker	Apr 25, 2011 09:52 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Tricia Flaherty	Jan 04, 2011 05:46 PM	Thank you Richard for looking into this!	Add Attachment
Tricia Flaherty	Jan 04, 2011 05:46 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Jan 04, 2011 05:46 PM	**This is an email from Diane Tarter 1-4-2011** Hi Tricia, Starting the new term, we want to check in on the addition of CS 5 to the 4 computers in CH 311. The following was just sent to me from Jen Bracy, who works with the graphic design students, teaching classes in ITC 104: I heard today from my seniors that the CH 3rd floor computer lab (CH 311) has still not been upgraded to the latest CS software. There are two other department's classes taking place in ITC104 in addition to our regular art classes, and the computers in the APSC lab apparently no longer have any graphics software installed, so the students are very distraught about having time to work on projects. Those 4 computers over in CH are that much more critical now. I know you were planning to have CH 311 updated to CS5. Could you send someone to find out what's going on with those? I don't know if it's that the icons aren't in the dock, or that the software isn't showing up. Also, please let me know about the APS lab. Is there another method to access CS5 software from there that the students aren't aware of? It's true that ITC 104 is quite busy will classes this term, and some of the graphic design courses run into the evening. Apparently we have a lot of students who don't own their own computers. I appreciate any help you can give! Thanks, Diane T.	Add Attachment
Samantha Brubaker	Dec 07, 2010 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Dec 06, 2010 09:19 AM	Gabe installed this for me. He said that for some reason Illustrator wouldn't install. I'll have to check this out.	Add Attachment
Tricia Flaherty	Oct 19, 2010 02:02 PM	there are 4 MAc Pro Quad stations in CH 311 Garphics Lab that should have gotten CS5 Web Prem and Indesign CS5 at the same time as ITC104, do these need to be individually installed or a new image created and dispersed to this location?	Add Attachment