Service Request Ticket - # 39980

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2010 07:46 AM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 317SK61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950, Appointments Pro

Wired NIC 00:11:43:B1:3E:08

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Oct 20, 2010 12:18 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Oct 20, 2010 12:18 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Oct 20, 2010 12:18 PM 
replaced their box with a different one and
swapped hard drives.
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Teresa Hutchinson Oct 20, 2010 07:48 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Oct 20, 2010 07:48 AM 
They use a program that does case reports and 
every few days the program becomes disabled.  
Nancy logs with her admin password and then it 
works for a few days and then the program becomes 
disabled again and she'd like to know why it 
keeps happening.  But a bigger problem today, the 
computer won't even open up a webpage (IE).
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Teresa Hutchinson Oct 20, 2010 07:46 AM 
Program is case report program that keeps being 
disabled and losing a link.
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