Service Request Ticket

Service Request Information

CONTACT	Name	Alves, Sherry	Date	Oct 20, 2010 12:57 PM
	Department	Creative Arts/Music	Phone	88541
	Location		Email	alvess@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090912 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	SQP0161S25PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0074772, Finale 2011 from P0077273
	Wired NIC	34:15:9E:2A:4A:60
	Wireless NIC	D8:30:62:4B:EB:00
	Bluetooth NIC	7C:6D:62:95:00:29

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 04, 2010 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 29, 2010 10:25 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Oct 25, 2010 03:58 PM	This machine is in Dale's area. I have cloned with DeployStudio, but haven't completed the remaining setup steps. --Dale	Add Attachment
Tricia Flaherty	Oct 22, 2010 04:05 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 22, 2010 04:05 PM	sorry Teresa accidentally assigned it to you	Add Attachment
Tricia Flaherty	Oct 22, 2010 04:04 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Tricia Flaherty	Oct 22, 2010 04:04 PM	This will be on counter in ITC 008, besides Office it will also need to get Finale 2011 installed as well which is on T:\Finale\Finale 2011	Add Attachment
Tricia Flaherty	Oct 21, 2010 11:17 AM	This is an adjunct station on my list I will get a replacement going out ASAP	Add Attachment
Brian Berkley	Oct 21, 2010 10:28 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Katie Halvorson	Oct 20, 2010 12:57 PM	Needs Snow Leopard installed on her computer. She needs to upgrade to Finale 2011 and says she needs Snow Leopard to do that. WOU# 20040966	Add Attachment