Service Request Ticket - # 40019

Service Request Ticket - # 40019

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Service Request Information

CONTACT	Name	Yahnke, Eric	Date	Oct 21, 2010 09:12 AM
	Department	Human Resources	Phone	88459
	Location		Email	yahnkee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090536 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727TFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908
	Wired NIC	00:26:B9:73:D8:63

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	ucsbanner@wou.edu	88926

Tracking

Entered by	Date	Memo
Banner Support			Email Public
Entered by	Date	Memo
Christina Robb	Nov 29, 2010 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Christina Robb	Nov 29, 2010 02:41 PM	He is not using Banner from the Portal any more. I am going to close this.	Add Attachment
Christina Robb	Oct 22, 2010 10:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Christina Robb	Oct 22, 2010 10:25 AM	He is still having issues. It is when he tries to sync the password to the portal.	Add Attachment
Christina Robb	Oct 21, 2010 02:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Christina Robb	Oct 21, 2010 01:59 PM	He used account lookup to sync his passwords again. He says it did take him three tries..	Add Attachment
Christina Robb	Oct 21, 2010 10:38 AM	Dorothy reset his password and he is going to try to re-sync it with the portal.	Add Attachment
Christina Robb	Oct 21, 2010 09:53 AM	I called Dorothy to see if she would reset his password. He did map it with the portal, but there are no special characters, so he is going to call Dorothy back to reset the password.	Add Attachment
Jackie Digmann	Oct 21, 2010 09:45 AM	Task reassigned to Banner Support.	Add Attachment
Jackie Digmann	Oct 21, 2010 09:13 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jackie Digmann	Oct 21, 2010 09:13 AM	Starting this morning, Eric is not able to log into banner. This has never been a problem before, and he needs it resolved as soon as possible.	Add Attachment
Jackie Digmann	Oct 21, 2010 09:12 AM	88459 Contact anytime, leave message.	Add Attachment