Service Request Ticket - # 40022

Service Request Information

CONTACT Name Banwarth, Donna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2010 09:55 AM
Department Service Learning & Career Development Phone 88041
Location Email banwartd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081162[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 6BJNPH1 Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6BJNPH1 Location Hallway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962

Wired NIC 00:24:E8:1C:C4:41

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 21, 2010 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Oct 21, 2010 10:43 AM 
Task reassigned to Lance Jewett.
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Teresa Hutchinson Oct 21, 2010 09:55 AM 
So they are having trouble pulling up Michael 
Hampton's calendar with Outlook.  In the process 
she lost she calendar in webmail.  The same is 
for Jennifer Hansen who uses Outlook.  So Donna 
has access to Michael on webmail.  But with 
Outlook she can't view Jennifer Hansens.  
Basically her old calendar is all gone.  She 
tried to export it from Outlook into her webmail 
but it didn't work.
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