Service Request Ticket

Service Request Information

CONTACT	Name	Proebstel, Amy	Date	Oct 22, 2010 03:00 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	proebsta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091299 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53G1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:83:F9:07

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 22, 2010 03:42 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 22, 2010 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 22, 2010 03:42 PM	Set her password using pwmod mode to what she thought it was and it works now. Granted her admin rights to the computer.	Add Attachment
Joshua Johnson	Oct 22, 2010 03:00 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	Oct 22, 2010 03:00 PM	Amy is a new employee and she has reset her password and tried to access her information. She is now not able to get to anything. She is not sure on what to do. she is not able to log into her computer. 88908 NPE 115 She is also needing to have admin rights to her computer.	Add Attachment