Service Request Ticket - # 40065

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2010 08:19 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070117[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 32GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2003 from student licenses

Wired NIC 00:1A:A0:53:17:FB

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 28, 2010 11:19 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Oct 28, 2010 09:30 AM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you. (#40065)

One of the computers in the reference lobby area 
shuts itself off after about 5 minutes.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Teresa Hutchinson Oct 25, 2010 10:29 AM 
Task reassigned to Lance Jewett.
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Teresa Hutchinson Oct 25, 2010 08:19 AM 
This computer 20070117[Edit Inv] in the Library reference 
area starts up fine and then after about 5 
minutes it  makes a beep and then shuts off, not 
sleep mode but actually shuts off.  Lori said 
that a tech has looked at this before but it's 
still happening. It currently has an out of order 
sing on it.
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