Service Request Ticket - # 40069

Service Request Information

CONTACT Name Adams, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2010 09:51 AM
Department Advancement & Foundation Phone 88281
Location Email adamske@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071162[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 8N8SFG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070929, Adobe Design Std CS4 for WIN from P0072093

Wired NIC 00:1E:C9:72:DA:4E

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 25, 2010 10:28 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lance Jewett Oct 25, 2010 10:28 AM 
Task reassigned to Lance Jewett.
 Add Attachment
Lance Jewett Oct 25, 2010 10:17 AM 
swapped out her keyboard
 Add Attachment
Teresa Hutchinson Oct 25, 2010 09:59 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Teresa Hutchinson Oct 25, 2010 09:59 AM 
I suggested she try and re-boot and she did but 
she said it didn't help at all.  It won't allow 
her to work at all.
 Add Attachment
Teresa Hutchinson Oct 25, 2010 09:51 AM 
She was having problems this morning and it 
appears it's with the keyboard.
 Add Attachment