Service Request Ticket - # 40087

Service Request Information

CONTACT Name Gamaney, Ligoy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2010 08:16 AM
Department Emeritus and Retired Faculty and Staff Phone 5033906431
Location Email gamanel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070808[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. G5M52G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003

Wired NIC 00:1E:C9:6C:73:8D

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Nov 30, 2010 08:54 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Nov 30, 2010 08:54 AM 
Talked to Ligoy about this last week and the
problem went away on its own.
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Teresa Hutchinson Nov 15, 2010 08:29 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Nov 15, 2010 08:29 AM 
He called to say that he's been waiting and has 
not heard back on this issue and would like help 
asap.
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Teresa Hutchinson Oct 28, 2010 03:18 PM 
****This is an outgoing email****
Hi Ligoy,

We were just emailing you regarding a service 
request that we have for you. (#40087)

Digital Store front DSFX will not print.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Oct 26, 2010 08:16 AM 
The printer is showing up on the printer list but
will not print. The printer has not been working
for several weeks. He would like to have someone
come and take a look at this. The document sends
to the printer but it does not print.

88440
ITC 112B
gamanel@wou.edu
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