Service Request Ticket - # 40088

Service Request Information

CONTACT Name Sil, Narasingha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2010 08:39 AM
Department Emeritus and Retired Faculty and Staff Phone
Location Email siln@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090465[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6400 Black, 2.80GHz, 1066MHz FSB
Serial No. 4Z6NZK1 Location PDR

CPU Intel Core 2 Duo P9700(2.8GHz, 1066MHz, 6M L2)


OS Unknown Software Microsoft Office Pro Plus 2007 from P00

Wired NIC 00:24:E8:D4:F3:49


Wireless NIC 00:24:D6:0F:61:C0


Bluetooth NIC 00:22:5F:B7:C1:5E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 02, 2010 10:48 AM 
Status changed from (1) Pending to (5) Completed
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Jackie Digmann Oct 28, 2010 08:44 AM 
He called again today and is adamant that he be
called about the status of this immediately! He is
very urgent about this matter.
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Karisa Mueller Oct 27, 2010 01:56 PM 
He called to check the status of his new hard
drive.  He will be teaching a class from 2-4
today, and will be in his office again after that.
 He would like Lance to contact him in that
timeframe, or whenever he can.
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Lance Jewett Oct 26, 2010 12:28 PM 
Called and left vm to let him know that the HD is
dead and we ordered a new one
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Lance Jewett Oct 26, 2010 11:10 AM 
Task reassigned to Lance Jewett.
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Gabriel Thrash Oct 26, 2010 10:54 AM 
called and left vmail.
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Brian Berkley Oct 26, 2010 08:40 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Joshua Johnson Oct 26, 2010 08:39 AM 
Sil's computer crashed and when he tries to reboot
the computer it says that there is not boot sector
and no boot-able devices. Also says to hit F5 to
run diagnostics.

55464
HSS @18
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