Service Request Ticket

Service Request Information

CONTACT	Name	Lee, Gordon	Date	Oct 26, 2010 12:35 PM
	Department	Creative Arts/Music	Phone	88388
	Location		Email	leeg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060494 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	9Y4GGC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003
	Wired NIC	00:18:8B:5B:FE:AE

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Oct 27, 2010 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Oct 27, 2010 11:36 AM	Swapped out computer. Pdr old one.	Add Attachment
Nathan Higginbotham	Oct 27, 2010 10:28 AM	Meeting Nathan at 11 today.	Add Attachment
Nathan Higginbotham	Oct 27, 2010 10:00 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	Oct 26, 2010 01:43 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Oct 26, 2010 01:43 PM	Swap the hard drive from SH122 instructor station into one of the SC machines we got back yesterday, rename/bind it.	Add Attachment
Brian Berkley	Oct 26, 2010 01:42 PM	Gordon, We believe it is a hardware problem that we cannot get addressed before your class at 2. We are going to swap out the system as soon as possible. Thanks,	Add Attachment
Emily Kavanagh	Oct 26, 2010 12:35 PM	Cannot get the Juke Box program to work on the computer. He has a class at 2pm where he will need to use this program. It has a buzzing sound and nothing plays. The computer is 20060494	Add Attachment