Service Request Ticket

Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Oct 27, 2010 09:47 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080175 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290SK0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:23:AF:10
	Wireless NIC	00:21:E9:DC:11:52
	Bluetooth NIC	00:22:41:3F:03:8C

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Oct 27, 2010 02:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Oct 27, 2010 02:21 PM	Set it up through ip printing to Ansel.	Add Attachment
Nathan Higginbotham	Oct 27, 2010 10:27 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Oct 27, 2010 10:27 AM	waiting for a call back.	Add Attachment
Teresa Hutchinson	Oct 27, 2010 09:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Oct 27, 2010 09:48 AM	She needs help with this TODAY.	Add Attachment
Teresa Hutchinson	Oct 27, 2010 09:47 AM	Need help with installing printer on her computer 20080175. She is avaiable by cell phone and that is: 503-269-2420 She will make herself available anytime today until 2:30.	Add Attachment