Service Request Ticket - # 40115

Service Request Information

CONTACT Name Proebstel, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2010 11:28 AM
Department Health & Exercise Science Phone 88908
Location Email proebsta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53G1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:83:F9:07

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 27, 2010 02:31 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 27, 2010 02:31 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 27, 2010 02:30 PM 
****This is an email****
Amy,

The printer PE-HPE on BART should show up for
anyone logging into those computers if they are
staff or faculty for your department.

It may take up to 20 minutes for these changes to
fully propagate, or you can go to Start, Run and
type: gpupdate /force and click OK.  Log out or
restart as directed, and the next login should map
that printer.

Thanks,
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Brian Berkley Oct 27, 2010 02:30 PM 
Added HPE to printer deployment, should work now.
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Tricia Flaherty Oct 27, 2010 11:28 AM 
SoDale is out tell Friday so I can't have him do 
a followup so we need to get the two new PC 
stations W#20091299[Edit Inv] and 20091300[Edit Inv] in NPE115 to be 
able to print to HPE.WOU.EDU they were set up to 
print to the one in the hallway initially but 
they need to be setup to print to the HPE Office 
printer primarily because that is were they are 
located (NPE115)
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